Terms & Conditions

1. Parties

This coaching agreement is made between:

The Coach: Stephanie Marie Milne, trading as Sacred Steps Ministry, as a sole trader based in the UK. All contact with this party can be made via email; steph@sacredstepsministry.com

and

The Client: The individual purchasing coaching services

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2. Nature of Coaching

Coaching is a professional, collaborative process designed to support the client in personal growth, goal setting, accountability and reflection.
The Coach offers coaching from a Christian worldview, which may include discussion of faith, values, prayer (only if mutually agreed), and biblical principles.

The client understands and agrees that:

 

• Coaching is not counselling, psychotherapy, pastoral counselling, or mental health treatment

• Coaching is not a substitute for professional advice, including medical, psychological, legal, financial or pastoral advice.

• ​The coach does not diagnose. treat, or cure mental health conditions

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3. Client Responsibility

The client acknowledges that:

 

• They are responsible for their own decisions, actions and results

• Coaching involves personal reflection and change, which may be challenging

• The Coach does not guarantee specific outcomes

• The client agrees to be honest, respectful, and engaged through-out the coaching process.

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4. Safeguarding & Referrals

If, at any time, the Coach believes the Client requires support beyond the scope of coaching (for example counselling, therapy, medical or pastoral care), the Coach may recommend that the Client seek support from a suitably qualified professional.

The Coach reserves the right to pause or end coaching if it is no longer appropriate or safe to continue.

5. Sessions & Format

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Coaching sessions are delivered via online/phone/in-person. We use Google Meet for online sessions which do not require you to download any specific software; however you will be responsible for an adequate internet connection. 

Session length: 60 minutes
Frequency: Weekly/Fortnightly

Any changes to session format will be agreed in advance.

6. Fees & Payment​

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• Fees are clearly stated at the time of booking

• All bookings including block bookings may be cancelled or rescheduled in accordance with the cancellation policy outlined below.

• Payment is due in advance unless otherwise agreed

• All prices are in GBP

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7. Cancellations & Missed Sessions​

 

• Clients may cancel or reschedule a session and receive a full refund provided at least 48 hours’ notice is given. Sessions cancelled or rescheduled with less than 48 hours’ notice will be charged in full.
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• Missed sessions are non refundable

• If you arrive late to your session, the session will still end at the scheduled time. Any time missed due to late arrival is non-refundable.

• For online sessions; if the internet connection is failing and communication becomes difficult the session will continue via a phone call. If the client does not want to continue via phone call they may still be charged for the whole session.

• If the Coach is late for any reason and an extension of the session cannot be mutually agreed, the session will be rescheduled for a future date and time agreed by both parties.

8. Confidentiality

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The Coach will treat all Client information as confidential, except where:

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• The Client gives explicit consent

• Disclosure is required by law

• There is a serious risk of harm to the Client or others

• ​Notes taken during the session are stored securely and are handled in line with the Privacy Notice on our website; www.sacredstepsministry.com/privacynotice

9. Data Protection

The Coach processes personal data in line with GDPR and Data Protection Act 2018. Further details are set out in the Coach's Privacy Notice, available at: www.sacredstepsministry.com

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10. Cyber Security

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• Coaching sessions are primarily delivered online via Google Meet or other secure online platforms. While all reasonable steps are taken to ensure sessions are conducted in a secure and confidential manner, the Coach cannot guarantee absolute security of information transmitted online.

• Clients are responsible for ensuring they have;

• Appropriate technology, a secure internet connection, and a private environment for sessions.  

• Clients are also responsible for safeguarding any meeting links, passwords, or access details provided and agree not to share these with third parties.

• The Coach will not be held liable for any loss, damage, or breach of confidentiality resulting from cyber security incidents beyond the Coach’s reasonable control, including but not limited to hacking, unauthorised access, technical failures, or interruptions to online services.

• By engaging in online coaching services, the Client acknowledges and accepts the inherent risks associated with digital communication.

 

11. Limitation of Liability

To the fullest extent permitted by law:

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• The Coach is not liable for any loss, damage or distress arising from decisions made by the Client

• The Coach's total liability is limited to the amount paid by the Client for the coaching services.

• Nothing in this Agreement excludes liability for death or personal injury caused by negligence, or for fraud.

 

12. Data Retention

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The coach will take appropriate steps to keep your information secure, including:

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• Using password-protected devices and secure reputable cloud storage services

• Limited access to your information (only by me) and any paper records are stored securely.​​​

• Information is kept only for as long as necessary:

  • Coaching records and notes: typically 3-5 years after coaching ends

  • Contact details: while you are an active client and for a short period afterwards

  • Financial Records: as required by law (usually 6 years in the UK)

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After this period, information is securely deleted or destroyed.

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Your information is treated as confidential. I do not sell or share your personal data with third parties, except:

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• Where required by law

• With your explicit consent (for example, sharing testimonials)

 

Any feedback shared publicly will only be used in line with the permissions you have given.
 

13.Termination

Either party may terminate coaching at any time with written notice.
Any unused prepaid sessions will be handled in line with the cancellation policy.

14. Intellectual Property

All materials provided by the Coach remain the intellectual property of the Coach and may not be shared, reproduced or distributed without written permission.

15. Governing Law

This Agreement is governed by and construed in accordance with the laws of England and Wales.

16. Acceptance

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By booking or participating in coaching services, the Client confirms that they have read, understood and agreed to these terms and conditions.

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Coach name: Stephanie Milne
Date issues: 16/01/2026